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FAQ

RETURNS & EXCHANGES

Basic Refund Policy

  • We have a full 45-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.

    SHIPPING

    How much is shipping?

    • This depends on the product ordered, the total weight, and where we're shipping to. Some items will have free shipping and some will not. Our standard shipping cost is 
      $9.95, Sunless you order a large amount of weight.

    Do you ship internationally?

    • Yes, we ship internationally.

      How do I track my package?

      • To track your order, please send us an email at support@formymoto.com and we'll respond in less than 24 hours.

      How long does it take for an order to arrive?

      • Delivery can vary and take 2-4 weeks and sometimes less of 2 weeks. It depends on the item and country. We offer international shipping - no matter where you are, you can buy from us! We use manufacturers all over the world to bring unique and specialty items to our customers. All packages have tracking numbers. 
      • If you're still not sure, just email us. We're happy to help.

      I ordered 2+ items, but only received one... where's my order?

      • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

      Where do your other items come from?

      • FORMYMOTO is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the Germany, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

      STILL HAVE QUESTIONS?

      • Sure, no problem! Just email us at support@formymoto.com and we'll get back to you right away. 
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